Privacy

Last update: April 01, 2023

Respecting your confidentiality has been in our mind since the creation of Chid’art, we wanted to offer you our services while keeping a set of confidentiality principles.

Chid’art provides, among other things, audio / video distribution, messaging, internet calling, live streaming and other services around the world. This privacy policy helps us explain our practices relating to information (including messages and chids). We show you as examples the information we can collect and its impact on you. We also explain the measures we take to protect the privacy of your personal information, such as designing Chid’art so that certain information like messages and chids are not stored and giving you control over what you use on our services.

Informations we collect

When operating or providing our services, Chid’art collects certain information when you install, use or access them.

Informations you provide

Informations relating to your account: For the creation of your account, you provide your active phone number, a name, a brief description, a profile picture, a date of birth and your current city (Usually retrieved by geolocation. By this same way, you also enter your country). You regularly provide us with phone numbers in your phone's address book, including those of people who use our Services and your other contacts. You confirm that you are authorized to provide these numbers to us.
Live Streaming: During the normal provision of our services, the storage of your live streaming is not activated without your consent and is therefore deleted immediately after the end of the direct session. If you agree to its storage, we keep it for 30 days and then delete it.
Your publications Chids: We do not keep your chids during the provision of our services in normal times. We only store them if the deadline has not yet expired. Once the latter is, the chid is directly deleted from our servers, you can also delete it before 24 hours. We keep the chid for 24 hours in time and up to 72 hours in the event of a boost.
Your messages: Your messages are not kept during the provision of our current services. They (photos, videos, voice, moving images, stickers, etc.) the Medias are transmitted to recipients, they are deleted from our servers. Your messages are stored on your own device. If a message cannot be transmitted immediately (if offline), we keep it on our servers for up to 30 days to try to transmit it. If a message is still not delivered after 30 days, we delete it. We offer end-to-end encryption for this service.
Your connections: In order to want to connect you, we can create a contact list based on the information provided during registration. You can also create or be added to groups and these are associated with your account information. You can also get in touch with other users by searching or scanning the QR code. You can also subscribe to a user account to get in touch with it (receive its chid publications and / or messages).
User support: To ensure quality support, you may provide us with information about your use of our Services, including copies of your messages or chids, and how we may contact you to provide you with appropriate user support. As an example, you can send us an email message with information about performance or other issues with the app.

Informations collected automatically

Certain information is automatically collected during the provision of our Services.

Use of informations relating to log files: We collect information on services, performance and diagnostics. This includes information about your activity (such as how you use our services, how you interact using our services with others, etc.) and log files, as well as diagnostic, incident, performance reports. and website.
Transaction information: In the event of payment for our services, we may receive information and confirmations, such as payment receipts from app stores or other third parties processing the payment.
Device information and connection data: We collect device-specific information when you install, access, or use our services. This includes information such as the model of the device, information about the operating system, the browser information, IP address, the information of the mobile network, including phone number, identifiers of 'apparatus. We collect device location information if you use our location features, such as when you register or search by city, and for diagnostic and troubleshooting purposes, such as when you have issues with the device. the location functionality in the app.
Cookies: We use cookies to operate and deliver our services, including on the web, to improve your experience, to understand how our services are used, and to personalize our services. Example: We use cookies to understand which Q&A pages are the most popular and contain relevant information about our services. We may also use cookies to remember your choices, such as your language preferences, as well as to personalize our services.
Status information: We collect information regarding changes to your online status, to signify your online presence, when you last used our services (the status seen at) and when you set your account information as such. have your message settings updated for the last time.

Third party informations

Information others share about: We receive information from others that may contain information about. Example: when other people you know use our services, they can give us your phone number from their mobile address book, or they can send you a message, send a message to a group of which you are part, or publish a chid that you will receive or even call you.
Third party provider: We partner with third party providers who help us operate, improve, deliver, understand, customize, support, and market our services. We work, for example with companies to distribute our applications provide our infrastructure, our broadcasts and other systems provide information on maps and locations, process payments, to understand how people use our services and market. These providers may provide us with information about you in certain circumstances. For example, app stores can provide us with reports to help us diagnose and resolve certain issues.
Third party services: We allow you to use our services in connection with third party services. If you use our services in connection with third-party services, we may receive information about you, for example if you choose to access our services through a promotion from a telephone company or device provider. Please note that when you use third-party services, their terms of use and privacy policies govern your use of those services.

Use of data

We use all the information we have to help us operate, provide, improve, understand, personalize, support and market our Services.

Protection and security: We perform day-to-day auditing of accounts and activities and ensure security within and outside of our services. As an example, we can review any questionable activity or other breach of our terms of service and ensure that all of our services are used legally.
Communication concerning our services and the Chid'art Inc. familly of companies: Our services and features are at the heart of the subjects we communicate with you and we inform you of our policies and conditions of use as well as important updates. Advertisements and announcements for our services and those of the Chid’art Inc. family of applications of which we are a part.
Our services: We provide and operate our services, including providing user support and improving, personalizing and correcting them. We use and analyze the information people use through our services to evaluate and improve our services, research, develop and test new services and features, and perform troubleshooting activities. We use cookies to operate, provide, improve, understand and personalize our Services.
Commercial Messages: We will allow you and third parties, such as businesses, to communicate with each other using Chid'art, such as for orders, transactions and appointment information, delivery and shipping notifications, updates of products and services and marketing. For example, you may receive information about the status of a flight for an upcoming trip, a receipt for an item you have purchased, or a notification about the date of a delivery. Any messages you might receive that contain marketing might contain an offer for something that might be of interest to you. We don't want you to have a spam experience. As with all your messages, you can manage these communications and we will honor your choices.
Reporting Users: In the same way that you may report other users, other users or third parties may also choose to report to us your interactions and messages with them or others on our Services. For example, to report potential violations of our Terms or policies. When reporting, we collect information about both the reporting user and the reported user. To learn more about what happens when a user reports, please see Advanced Protection and Security Features.

Information provided by you and us

By communicating when you use our services, you communicate your information and through the services, we share your information to help us operate, provide, improve, understand, personalize, help market our services.

Account information: Your phone number, your username, your profile picture, your login status, your " seen at " status, your QR code, status who can write to me, your chids and confirmation can be consulted by all those who use our services, although you can configure your settings to Services to manage certain information accessible to other people.
Your contacts and others: When you communicate with other people, they can store or share your information (in particular your messages or your number or your QR code). You can use your messages settings to manage who you can communicate with and certain information that you transmit through our Services.
Third party providers: We work with third party providers who help us provide, operate, improve, understand, personalize, market and support our services. When we transmit information to third-party providers, we ask them to use your information in accordance with our instructions and conditions or with your express permission.

Managing your information

In case you wish to manage, limit, modify or even delete your information, we have put the following tools allowing you to do so:

Editing your information: When it comes to changing your information, you can change your phone number using the change number feature in the app. You can also change your username, profile picture, date of birth, description anytime and soon your city.
Service settings: Service settings are available to manage certain information accessible to other people. You can manage your groups and contacts, or use the block feature to manage who you communicate with.
Deleting your account: You can delete your Chid'art account at any time (especially if you want to reverse your acceptance of our use of your information) using our in-app account deletion functionality. When you delete your Chid'art account, your undelivered messages, your unpublished chids, your subscriptions and subscribers are deleted from our servers as well as any other information relating to your account which we no longer need to operate and provide our services. Please be aware that if you delete our services from your device without using the built-in account deletion feature, we may store your information for longer. Remember that deleting your account does not affect the information other people have about you, such as copies of messages you sent them, or chids pinned to those who have it. will have done.

Law and Protection

We may collect, retain, use and transmit your information if we believe in good faith that it is necessary, within reason, to : (a) respond to legal proceedings or governmental requests in accordance with the law or applicable regulations ; (b) enforce our Terms of Service and any other applicable conditions or policies, including for possible infringement reviews ; (c) detect, investigate, prevent and deal with fraud and any other illegal activity or technical or security issues ; (d) protect the rights, property and safety of persons, Chid’art, the Chid’art Inc. family of companies or other entities.

Our international activities

You agree to our information practices, including the collection, use, processing and sharing of your information, as described in this Privacy Policy, as well as the transfer and processing of your information in the Democratic Republic of the Congo and in other countries in which we own or use facilities, service providers or partners, regardless of where you use our Services. You acknowledge that the laws, regulations and standards of the country in which your information is stored or processed may be different from those of your country.

Intellectual property regulations: Your copyright and trademark rights

Chid’art Inc. (" Chid’art ", " our ", " we ") are committed to helping people as a business protect their intellectual property rights. People using our services agree to our Terms of Service by installing, using or accessing our applications, services, features, software or website (identified as services). Our terms do not allow our users to infringe the intellectual property rights of another person while using our services. This also includes copyright as well as trademark rights.

Copyright

In the event of copyright infringement, please ask Chid’art to remove any content that does not respect these rights that it hosts (such as a profile picture, username or description), by submitting a complaint complete regarding copyright infringement by email claim@chidartinc.com (including all information listed above). Before submitting a copyright infringement claim, you should send a message to user Chid’art who you suspect is infringing your copyright. This will eventually resolve the problem without having to contact Chid’art. You can send a complete claim regarding copyright infringement to Chid’art's copyright officer by mail by referring to the physical address above (Contact Us).

Trademark

Chid’art, Chid’art Ets, Chid’art SAS and Chid’art logo are properties Chid’art Inc. Any unidentified use is synonymous with counterfeiting and subject to legal action. In the event of copyright infringement, please ask Chid'art to remove any content that does not respect these rights that it hosts (such as a profile picture, username or description), by submitting a complaint complete regarding copyright infringement by email claim@chidartinc.com (including all information listed above).

Updates to our policy

We may change or update our Privacy Policy. We will send you notice of changes to this Privacy Policy, if any, and update the “last modified” date at the top of this Privacy Policy. By continuing to use our Services, you confirm your acceptance of our Privacy Policy as amended. If you do not agree with our Privacy Policy, as amended, you should stop using our Services. Please feel free to review our Privacy Policy from time to time.

Contacts us

Please contact us at info@chidartinc.com for any questions regarding our Privacy Policy.

Chid’art Inc.

49, Boulevard du 30 Juin

Kinshasa

Democratic Republic of Congo